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Photolock™ do not immediately become active on my site
If Photolock™ seems to load slowly on your page and you are noticing delays for locks to activate, there are a couple things you can do to prevent it from happening: Enable Speed Optimization Photolock™ has a speed optimization setting available under "Advanced" section. It is highly recommended to enable this setting to improve the user experience. Speed Optimization Setting(https://storage.crisp.chat/users/helpdesk/website/51c025ce-d433-4614-a459-0964f4870aa7/5a6de738-64e9-4d73-86
Photolock™ stopped working on my site
Photolock™ stopped working on my site If Photolock™ is no longer working on your site, please perform suggestions in the checklist below prior contacting support: Check the version of Photolock™ you have been using If you installed Photolock™ before June 1, 2018, you may still be using Photolock™ 1.0 This version is no longer supported as Jan 1, 2019. To upgrade, please first remove the app from your site, wait for five minutes and reinstall again. This process will ensure the rem
Why changes in settings do not apply immediately?
From time to time you may realize that the changes you made in Photolock™ settings do not apply to your website immediately. There may be two reasons: You may have speed optimization enabled If you enabled, Speed Optimizations changes might take up to an hour to take effect. You can disable Speed Optimization under the "Advanced" tab in your settings Speed Optimization Setting(https://storage.crisp.chat/users/helpdesk/website/51c025ce-d433-4614-a459-0964f4870aa7/7fc7c55b-4c92-41e1-a4
How to uninstall Photolock™?
You can follow the steps below to uninstall Photolock™: Remove the app from your platform account. If Photolock™ installed from an app store (such as Shopify), you can uninstall the app by simply removing it from your account. [Uninstall